University of California, Los Angeles

Operations Specialist at Apple

Los Angeles, California, United States

Apple

Operations Specialist

- Manage visual standards and store upkeep, acting liaison with vendors for repairs and remodeling
-  Upkeep and management of all in store use technology and infrastructure technology and hardware
-  Preservation champion in maintaining brand standards of store facilities including
-  Coordinate and budgeting for employee-facing events, meetings, and all major product launches
-  Employee liaison for business function needs and manager support

Preservations and Operations Specialist

- Support Management during Holiday Season - including  managing escalated customer service issues 		   and interactions as well as employee time management and floor support during peak season
-  Daily operations support including daily staffing/zoning of Specialist and dealing with ambiguity and 		   adjusting to last minute changes including employee call outs or operational tasks
-  Find solutions for temporary solutions for high holiday volume of customer influx and maximizing team 		   coverage on the sales floor

Holiday Support Lead

- Drive sales, create owners, build brand loyalty, and serve as a performance and customer experience
-  Early adopter and role model for changes in new products, business services, and company initiatives.
-  Mentor and proactive innovation to educate product zone team and streamline workflow on sales floor
-  Support leadership team by taking on customer service issues and questions to offer possible solutions

Product Zone Expert

- Support the sales floor in creating exceptional customer experiences and establishing lasting 			  relationships with new potential customers and providing high standards of customer service
-  Worked alongside In Store Trainers and Mentors to create and present learning opportunities for team
-  Proactively approach and engage with customers and co-workers to understand their needs and 		present complete solutions for their inquiries

Product Zone Specialist

- Restructuring of digital inventory management and reformatting of gallery templates and systems
-  Project Manager – exhibition production budgeting, timeline, press, consignments, and shipment
-  Gallery salesperson and representative at major Art Fairs in New York as the representative
-  Liaison for artist production and subsequent archiving of works, exhibitions, and media coverage
-  Produce visuals collections management records for high profile clients’ substantial art collections

Yancey Richardson Gallery

Registar/Archivist

- Management and handling of 9,000+ in-house fine art photographs including the registration, condition reviews, digital and manual documentation, filing, archival storing, and shipment of all artwork
-  Handling, registration, and creating digital records of all fine art works using standard archiving methods
-  Sales associate responsibilities including sale inquiries, client presentations, and invoicing
-  Inventory and facilities management and project planner exhibition production and curation
-  Administer off-site installations for art fairs, off site exhibitions, and collector’s businesses and homes.

Ian Rios