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Ian Jacobs
Principal Analyst at Forrester Research - Helping us all have better customer service experiences.
Ian Jacobs is a well-educated professional with a background in customer experience and analysis.
He holds a Master's degree from Stanford University and Bachelor of Arts degrees from Rutgers University.
Ian has a diverse work history, having served as a Principal Analyst at Forrester Research and held various positions at high-profile organizations like Genesys, Ovum, and Frost & Sullivan.
His expertise spans customer experience, contact centers, CRM, and enterprise applications, as evidenced by his roles such as Customer Experience Evangelist and Senior Analyst in these areas.
Ian has also excelled in editorial roles, with experience as a Senior Editor, Software Editor, and Staff Writer for prominent publications.
His career journey includes time at IDG, CMP Media, and other notable companies, showcasing a strong foundation in both analysis and editorial work.
