Hugo Pontes

Hugo Pontes is a seasoned Manager with a career spanning over 10 years focusing on Digital Transformation of Processes & Operations at Banco Credibom and IT Consulting at Accenture.

He has honed his expertise in process and operations optimization using advanced technologies such as iBPMs, iOCR, Machine Learning, Low Code, Process Mining, and Robotics Process Automation (RPA) to drive efficiency.

His skill set includes analyzing and diagnosing current processes, reengineering workflows, researching solutions, advising decision-makers, prototyping, planning and coordinating implementations, as well as evaluating benefits and performance.

Hugo is PMP certified and well-versed in project management methodologies, showcasing his leadership abilities in leading both internal and external teams to enhance staff skills.

His educational background includes studies in Computer Science, Lean for Operational Excellence, Digital Transformation, Economics, Finance, and Multimedia from renowned institutions like INETE, FCT NOVA, Nova SBE, ISCTE, and ISTEC.

As the Head of Digitalization and Transformation at Banco Credibom SA, Hugo Pontes continues to drive innovation and efficiency in processes and operations.