Hong Ly

Hong Ly is an experienced professional with a background in customer service, customer success, business analysis, and sales execution. Hong is skilled in Salesforce, Zendesk, Excel, Chartio, Asana, SPSS, SQL, Python, Computer Science, Tableau, and has a Six Sigma Green Belt Certification. With a passion for collaborating with diverse teams, generating ideas, and enhancing operational processes, Hong has a history of contributions at various renowned organizations. Hong holds a Diploma in Vietnamese Language and Literature from Ve Nguon Vietnamese Language School, a Bachelor's degree from San Jose State University, and a High School Diploma from Abraham Lincoln High School. Some of Hong's previous roles include Siri Annotation Analyst - AI/ML at Apple, Technical Support Specialist L1 at WP Engine, Customer Experience Specialist at woom bikes USA, Analyst - OD Specialty at ZeroCater, Optometric Specialist at Georgetown Vision Center and Optima Optometry, Data Analyst at Santa Clara Valley Medical Center, and Intern at See Optometric Designs.