San Jose State University

Pierce College

Granada Hills High School

Nada Ranch

Head Pooper Scooper

ISSI (Information Security Systems International)

Consultant

ServiceNow – The Enterprise Cloud Company

Professional Services Partner Strategy Manager

Develop and deliver channel programs, tools and processes for ServiceNow partner community to increase partner performance and drive ServiceNow revenue goals.

·      Define, develop and deliver channel partner programs and infrastructure to support sales and services partner enablement.
·      Drive continuous improvement of tools and processes to support the partner ecosystem.
·      Develop and launch professional services certifications.

Global Partner Programs Manager

Mary Sand Studio

Marketing Consultant

Responsible for the development and implementation of the strategic, long-term vision for onboarding tool capabilities to improve efficiency and simplify partner relationships.
•Developed flexible global solutions to support the channel business evolution within budget and timeline constraints.
•Drove theater and stakeholder collaboration to support partner enablement initiatives.
•Managed team of project managers supporting onboarding tools development lifecycle.
•Managed $10 million tool portfolio budget.

Cisco Systems

Manager, Operations - Business Architecture

•Management of global resale channel programs supporting over 20k partner base.
•Developed methodology for channel partner program implementations, resulting in shorter time-to-market and improved partner adoption.
•Developed and managed channel partner customer satisfaction criteria for implementation into the partner incentive and certification programs.
•Managed vendor relationships and channel requirements to support outsourced channel programs.

Channel Program Manager

•Partnered and engaged with IT Architects and cross-functional stakeholders to scope project deliverables and costs.
•Created and managed end-to-end project plan, scope, schedule, dependencies, resources, budget and overall delivery of channel projects.
•Managed stakeholder relationships.
•Drove project lifecycle milestones from concept commit through delivery. Managed change management for both program and tool impacts.

Project Manager

Defined and delivered software/hardware workflow applications and processes for enhancing and integrating the portables product development cycle. Reduced product development and customer support costs by providing a central location of platform and deliverable information.

Hollie Wilent