Hollie Grantham

Hollie Grantham is an experienced customer success professional who recently started as the Head of Customer Success at Herald.2 With a career spanning over a decade in customer success and related fields, Hollie has held several leadership positions in various companies.

Professional Experience

Hollie's career trajectory includes:

• Head of Customer Success at Herald (started April 2024)2
• Vice President of Customer Success at Teampay (July 2022 - April 2023)
• Head of Client Success at Betterment (July 2020 - July 2022)
• Vice President of Customer Success at Shyft (November 2019 - July 2020)
• Director of Customer Success at Cherre (August 2016 - November 2019)

She has also worked as a Transaction Manager at Redfin and Better Homes and Gardens Real Estate Mason McDuffie earlier in her career.1

Skills and Expertise

Hollie is known for being an action-oriented and energizing Customer Success team builder and executive partner.1 She is an advocate for her direct reports, creating a culture of approachability and cohesion across teams.1 Her expertise lies in building and leading customer success teams, likely focusing on client retention, satisfaction, and growth.

Additional Roles

In addition to her primary career in customer success, Hollie has some side pursuits:

• Travel Advisor at Fora Travel (April 2023 - Present)
• Member of Fractionals United (November 2023 - Present)
• Customer Success Consultant (Self-employed, January 2013 - Present)1

Certifications

Hollie holds certifications that complement her professional skills:

• Certified Business User from Looker (August 2019)
• Advanced Fora Advisor from Fora Travel (October 2023)1

Hollie Grantham's LinkedIn profile showcases a professional with extensive experience in customer success, particularly in leadership roles within the tech and finance sectors. Her recent move to Herald as Head of Customer Success indicates her continued growth in the field.