Valencia College

Collections Specialist

Orlando, Florida, United States

- Inbound and outbound telephone sales.- Account acquisition and retention. Ensuring a long-lasting client relationship withthe company.- Daily usage of CRM system where the client’s information was stored and transferred. Customer support. - Guidance of new clients through account generation.- Powerful presentations of the company’s product resulting in an 14% increase in overall sales.- B2B and B2C sales.- Over 120 daily direct client updates on their cases in the collections department.- Lead qualification and generation of leads through CRM systems- Reviewed all back up documentation regarding individual collection claims to assess the validity of the case.- Generated invoices when new payments were received from debtors.- Assistance in the preparation of a case moving into the beginning stages of litigation.

Accounts Receivable

Inside Sales/Customer Service Representative

- Manage workflow by assigning tasks to other administrative employees daily, ensuring thatdeadlines are met and work is completed correctly.- Implement and monitor programs as directed by management, and see the programs through tocompletion.- Generate memos, emails and reports when appropriate.- Maintain office supplies by checking inventory and order items.- Respond to questions and requests for information.- Answer incoming calls and assume other receptionist duties when need.

Hillary Rodriguez