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Hilary Lannan
Customer Success Leader
Hilary Lannan is a dedicated account management professional with expertise in client satisfaction and people management.
With a rich background spanning over ten years in various industries, she excels in revenue generation, customer service, and team building.
Her specialties include customer success, client services, account management, sales support, customer value, onboarding, customer segmentation, retention, upsell, cross-sell, ROI analysis, advertising, media, design, display ads, mobile, social media, product management, project management, team management, and mentoring.
Hilary studied at the University of Cincinnati and has held key roles such as Principal Customer Success Manager at Showpad, Director of Customer Success at Concord, Sr. Manager of Customer Success at UserTesting, Director of Partner Success at ClassPass, Manager of Customer Success at Quantcast, Client Services Supervisor at Pandora, and Senior Account Manager at Travelocity.
