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Henry Dunn
Head of Customer Experience
Based on the information available, Henry Dunn is an experienced customer experience professional who currently works as the Interim Head of Customer Experience at Thesis. Some key details about Henry Dunn include:
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He is the founder of Fractional CX, a company that provides customer experience and customer service solutions to brands.1
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Fractional CX was founded by Henry Dunn in 2022.1
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He specializes in reducing contact rates while increasing Net Promoter Scores (NPS) for companies.2
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His LinkedIn profile indicates he has experience in customer experience roles.2
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He attended the University of Illinois at Urbana-Champaign for his education.2
As the Interim Head of Customer Experience at Thesis, Henry likely brings his expertise in improving customer service operations, reducing costs, and enhancing customer satisfaction. His background with Fractional CX suggests he has experience providing CX leadership and solutions to various brands on a temporary or project basis.1 This aligns well with an interim leadership role where he can guide and optimize Thesis's customer experience strategies and operations.
