Helen Frank

Helen Frank is an experienced marketing professional currently serving as the Director of Marketing, Patron Insights & Engagement at 92nd Street Y in New York.23 With nearly 20 years of experience in the nonprofit sector and beyond, Helen describes herself as an innovative, compassionate, and DEI-obsessed storyteller.2

Professional Background

Helen's career has been diverse and impactful:

Customer Service Expertise:: Prior to her current role, Helen was the Principal at Bago Consulting, a Customer Service consulting firm in New York. She specialized in customer service program diagnostics, training, and communications.1

Hospitality Industry:: Helen spent 16 years with Starwood Hotels & Resorts Worldwide, gaining valuable experience in the hospitality sector.1

Multi-Industry Experience:: Her career spans several industries, including Consumer Packaged Goods, Direct Sales, and Publishing.1

Skills and Focus Areas

Helen's professional approach is characterized by:

• Understanding customer needs
• Delivering exceptional service through empowered employees
• Optimizing customer feedback for continuous improvement
• Driving process change

Recent Achievements

In May 2024, Helen completed an 8-week Foundations of Inclusive Change program and became certified as a Brevity & Wit diversity, equity, and inclusion Change Agent.4

Community Involvement

Helen has demonstrated a commitment to making a difference in the lives of young people. She has served on the board of Trail Blazers, an organization where she aimed to leverage her background and passion to understand client needs and support organizational goals.1

Helen Frank's diverse experience in marketing, customer service, and her dedication to diversity, equity, and inclusion make her a valuable asset in her role at 92nd Street Y, a prominent cultural and community center in New York City.5