Heather Zerfass

Heather Zerfass is a professional with a strong background in sales, customer service, project management, SharePoint workflows, SharePoint site administration, procedure writing, training, and development. She specializes in SharePoint workflows, SharePoint site administration, customer service, sales, systems analysis, and process improvement. Heather studied Bachelor of Arts in Psychology at Indiana University Bloomington. She has worked in various organizations like OneAmerica as a Senior SharePoint Consultant, Faegre Baker Daniels LLP as a SharePoint Specialist II, Angie's List as a Program Manager of SharePoint, Allegient, LLC as a Consultant, Harrison College as a Continuous Process Improvement/SharePoint Solutions Analyst and Student Affairs Specialist, Indiana Business College as an Online Instructor, and Sallie Mae as an Analyst/Project Coordinator.