Heather Yost

Heather Yost, a University of Oklahoma alumna, is an experienced Director of Customer Success, known for her exceptional customer focus, effective communication, and problem-solving skills. With a background in Account-based Marketing, Customer Experience and Success, Customer Success, Account Management, and Sales, Heather possesses extensive expertise in identifying procedural trouble-spots, building quick rapport throughout customer organizations, and transforming daunting customers into enthusiastic advocates. She is currently the Director of Customer Success at Crunchbase.

In her previous roles, Heather showed remarkable capacity to develop and maintain lasting customer relationships, serving as the voice of her clients, and ensuring that customer goals were met and exceeded. During her time as the Director of Customer Success and Experience at agent3, a comprehensive Account-based Marketing (ABM) platform, Heather further honed her skills in customer targeting and engagement, leading the charge in designing data-driven customer solutions. Prior to agent3, Heather worked as a Senior Customer Success Manager at OpenGov, where she played a pivotal role in expanding and nurturing the company's customer base.

Heather's background also includes customer success positions at Anixter, where she excelled in directing both inside and channel account management functions. Her role as a Product Specialist at LegalZoom, on the other hand, added to her knowledge base in the legal field.