Senior Manager at Dell Technologies

Understanding the needs, challenges and concerns of internal and external clients and empowering them by leading all aspects of the development and implementation of assigned client-facing projects.

Spectrum

Sr Project Manager

CHIEF OF STAFF TO VP OF CARE (2022-2023) & PROJECT MANAGER FOR CONSUMER SMALL BUSINESS (2016-2022)
Chief of Staff to VP of Care organization of 1600 people, including five Directors/Senior Directors.
•	Implementations: Monthly reporting of operational compliance in an easy to digest view; BMS creation of Meetings, 1x1s, and Townhalls; Strategy session coordination and execution; Attendance and Documentation of Business-Critical Transformation meetings; Creation of Communication Tracker; Tracking of Expenditures

Oversee, manage, coordinate, track, and complete various organizational programs and projects.
•	Recent Programs: Global Holiday Readiness for CSB, Global S&P Acceleration of Sales, Global Invalids Reduction to Reduce Customer Dissatisfaction, EMEA End Of Life Management to Eliminate Oversell and Cancellations due to End of Life Parts, EMEA Amazon Strategy, Implementation, and Execution
•	Projects: University Funding of Laptop Vouchers due to COVID, EMEA Expansion of CSB, Retail Contracts Execution, Operation and Cash Flow Improvements

Dell Technologies

Consultant

•	Senior Manager (EMEA PMO 2019-2020): Established and set-up EMEA PMO, managed a team of 8 with Tell Dell Leadership at 100% (FY20) and 95% (FY21), team dispersed mid FY21 due to COVID restrictions and business needs

Senior Manager

Skills: Written Communication · Problem Solving · Teamwork · Interpersonal Skills · Stakeholder Management · Skilled Multi-tasker · Timelines · Issue Management · Documentation · Customer Service · Project Management Software · Time Management

Sales Support Consultant

Sales Support Sr Advisor

Manage multiple revenue impacting initiatives across Residential Sales and Marketing channels.  Collaborate with executive leaders to ensure initiatives align with business goals to drive new and existing subscriber growth. Utilize Clarity and Microsoft Project software to manage programs.

Time Warner Cable

Project Manager

Oversee, plan, coordinate, track, and successfully deliver various organizational programs and projects.  Projects included stakeholder identification, cost and schedule planning, resource identification, change request management, risk identification and mitigation, stakeholder communication, quality checks, reporting requirements and executive level project presentations.

Dell

COD  Program Manager

Project managed multiple projects related to asset recovery and reverse logistics. Served as liaison between multiple third-party vendors and Dell crediting team, requiring handling of all escalations, process improvements, data integrity, and invoice approval. Managed segment business controls related to business continuity recovery plans, controlled self-assessments, and business profile access.

Global Dell Outlet - Project  Manager

Managed the daily workflow and development of 20+ domestic and international employees. Assisted with individual development plans and yearly reviews. Facilitated weekly meetings of up to 25 people. Trained managers and team members, providing one-on-one guidance and coaching for process improvements, collection strategy, and customer escalations.

GFS Non Terms Collections - Group Lead

Skills: Written Communication · Teamwork · Skilled Multi-tasker

Heather Strong