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Heather Scharmer
Creating meaningful, memorable, motivating & measurable Learning Experiences for luxury hospitality
Heather Scharmer is a seasoned professional with a wealth of experience in the hospitality industry. She has held various key roles in leading organizations like Four Seasons Hotels and Resorts, InterContinental Hotels Group, and Crowne Plaza Ann Arbor. Heather is a former President & Founder of HMS & Company, where she also served as a Hospitality Trainer and Coach. Her tenure at Four Seasons Hotels and Resorts includes positions such as Director of Marketing & Sales Training, Director of Revenue Management and Distribution Operations Education, and Manager of Revenue Management Education. Prior to that, she excelled as the Regional Manager for Revenue Management Services at InterContinental Hotels Group. Heather's expertise extends to revenue management, marketing & sales training, hospitality coaching, and front office management.
