Carleton University

Sales Engineer

Skills: Technical Requirements · Presales · Technical Demonstrations · Request for Information (RFI)

Zendesk

Principal Solutions Consultant

Momentive-AI

Manager, Solutions Engineering 

National President, in charge of managing the governing body of Alpha Pi Phi Sorority, watching over all current chapters and focusing on the development and expansion of the organization.

Alpha Pi Phi Sorority

National President

National Secretary for Alpha Pi Phi Sorority, helping to oversee and manage the 6 current chapters across Canada.

Alpha Pi Phi

National Secretary, 3rd Officer

Work with customers/ clients to understand their needs, and create a site accordingly. 
Provide one-on-one training to clients on the product, ensuring they have an excellent grasp of how the site function, and a strong understanding of how to use the product for their needs. 
Tasked with running webinars on the various aspects of the product, providing a high-level overview. 
Multi-task and problem solve how to make complicated needs of clients work within the software.

In charge of internal and external training material, primarily video training tutorials, questionnaires and both internal and external training websites.

Customer Engagement Specialist II - Lead Trainer

Prepared and proposed financial statements for hardware and software sales, including lease rates and contracts. 
Developed sales skills that allowed me to provide strong value statements to clients and gain a strong knowledge of how best to handle objections. 
Successfully sold our new Managed Print service, becoming the first individual at my office to reach their Managed Print bonus.  
Excelled at learning vasts amount of product information, and sales techniques leading to me being awarded the infamous "PEN" at the end of basic training school.

Xerox

Account Manager

Prepared and executed numerous tutorials focused on teaching students communication theory, as
well as quantitative analysis skills. 
In charge of providing grades and constructive feedback on assignments.
Involved excellent time management skills to ensure that all assignments were graded and handed
back in a timely manner, while ensuring my own schoolwork did not suffer.

Teaching Assistant

Provided a friendly atmosphere in the bar to ensure customers had a pleasant time.
Rewarded with the honour of being declared best bar server at my restaurant, nominating me for a
Keg Oscar.
Effectively managed my time to ensure that all customers received their items in a timely manner.
In charge of training new bar servers, ensuring they acquired the skills and knowledge necessary to excellently perform the job.

The Keg Steakhouse + Bar

Bar Server

Represented Alpha Pi Phi in all deliberations and decisions regarding major aspects of Greek life on and off campus.
Was in charge of organizing chapter meetings and running them in the absence of the President.
Acted as secretary, managing the sorority’s budget and expenses. 
Founded the Sorority with 5 others helping it evolve into a fully incorporated non­profit organization that currently has 4 chapters, in 4 cities.

Heather McBride