Heather Lord

Global Head of Strategy, ESG and Sustainability at Capital Group

Heather Lord is an accomplished professional with a strong background in psychology, applied statistics, strategy, and innovation.

Heather earned a Ph.D. in Psychology/Applied Statistics from Yale University and a B.S. in Psychology from Cornell University, showcasing a commitment to higher education and expertise in the field.

Having held prominent roles in various organizations, Heather Lord has served as the Former Senior Vice President, Global Head of Strategy, ESG, and Sustainability at Capital Group, Former Senior Vice President, Head of Strategy & Innovation at Capital Group, Former Senior Vice President of Client Experience at Charles Schwab, and Former Principal at The Boston Consulting Group.

Her career highlights her leadership, strategic thinking, and client-focused approach across the finance and consulting sectors, contributing significantly to the organizations she has been a part of.