Heather Kline

Heather Kline is a highly motivated and customer-oriented problem solver with over 10 years of experience in various capacities within busy customer care environments.

As a senior customer care team lead, Heather is known for efficiently and professionally resolving consumer concerns by meticulously analyzing situations to reach solutions beneficial for both the consumer and the company.

Heather has excelled in mentoring and leading her peers through individual coaching, formal and informal training sessions, and collaborative group efforts, fostering knowledge sharing and boosting colleagues' skills and confidence.

With a keen eye on the evolving print and digital media landscape, Heather takes pride in her tech-savvy approach, ensuring she remains adept at using software to support both consumers and coworkers with their technical needs.

Heather Kline pursued an Associate of Arts degree in Early Childhood Education and Teaching at the College of Central Florida.

Her professional journey includes roles such as Customer Care Team Lead at The Atlantic, Account Manager at AMI Graphics, and Customer Care Team Lead at Time Inc.