Heather Kesner

Heather J Kesner is a seasoned professional in the retail banking and financial services industry, known for driving profitability in challenging territories by adeptly managing expenses, boosting revenue, and enhancing customer experiences.

Her success is attributed to her prowess in understanding stakeholders, influencing business partners, and developing effective leaders within organizations.

Heather emphasizes the importance of nurturing talent within teams, focusing on hiring individuals with the right attitude, simplifying goals, improving communication, and aligning roles with customer and corporate goals.

She thrives on complex challenges, excelling in turning around underperforming territories through strategic data analysis and backwards planning to achieve optimal solutions.

Heather is committed to leaving a lasting legacy by investing time in the growth and development of emerging leaders, leading by example, and emphasizing hands-on learning experiences.

Communication is a key strength for Heather, having climbed the ranks from entry-level positions, she excels in building trusted relationships across all levels by adapting her communication style to suit different individuals.

He lives by key principles such as taking ownership of customer issues regardless of fault and understanding the power of words in shaping outcomes.

Heather's core competencies include Transformational Leadership, Business Planning, Coaching & Mentoring, Strategic Selling Initiatives, Financial Forecasting, Optimizing Customer Experience, and Human Resource Management.

She holds a degree in Business Management from both Western Governors University and Youngstown State University.

Throughout her career, Heather has held prominent roles including SVP, Consumer and Business Banking Market Leader at U.S. Bank, Managing Director at Santander Bank, N.A., and various senior leadership positions at Chase.

For connections, Heather can be reached at heather.j.kesner@gmail.com.