Heather Harper

Heather Harper is a highly accomplished marketing, communications, and client experience leader with a strong background in branding, content marketing, media relations, and writing. With a proven track record of award-winning programs and team leadership, Heather excels in supporting stakeholder engagement, customer acquisition, relationship deepening, social media presence, employee engagement, and change management. Her expertise spans across client experience, research, innovation, and digital initiatives, making her a versatile professional.

Heather specializes in content marketing, social media community management, content strategy, content creation, client experience enhancement, external and internal communications, employee engagement, executive communications, customer insights, Net Promoter Score (NPS) system design, change management, and FinTech innovation programs. Her approach involves applying marketing, design, and research techniques to drive tangible business outcomes such as nurturing strong relationships with customers and stakeholders, enhancing customer experiences, and boosting employee engagement. She is particularly adept at developing sustainable programs that deliver results in complex and evolving environments, where innovative solutions and process improvements are required.

With a visionary leadership style combined with a hands-on work ethic, Heather Harper emerges as a successful content creator and strategist who excels in audience engagement. She is renowned for championing innovative ideas and driving impactful marketing initiatives. Educationally, Heather pursued an MBA focusing on Finance, Management, and Entrepreneurship at NYU Stern School of Business. She also holds a BA in Economics and French from Denison University, and she completed the BNP Paribas Women Entrepreneur Program at Stanford Graduate School of Business Executive Education.

Throughout her career, Heather has held key roles in various prestigious organizations. She has served as the Head of Communications at University of California Health, an Advisor at Actionable Science, the Founder of Chartwell Content, and a Partner at J Rudman & Associates. Her corporate journey includes tenures as the Senior Vice President of Customer Experience in the Wealth Management Group and as the Vice President of Corporate Communications at Bank of the West, which is part of the BNP Paribas Group. Heather has also held leadership positions at renowned firms like Edelman, where she was an Executive Vice President, and Armstrong Partners Real Estate, where she served as a Partner & Marketing Director. Additionally, she has experience in sales, having worked as a Sales Associate at Corcoran Group.

Heather Harper's rich professional background and diverse skill set make her a valuable asset in driving marketing, communications, client experience, and innovation initiatives. Her unique blend of expertise, combined with her strategic mindset and result-oriented approach, positions her as a prominent figure in the realm of marketing and communications.

Heather Harper stands out as a leader with vision, a hands-on work ethic, a successful content creator and strategist, and a champion for innovative ideas.

Key Skills: content marketing, social media management, client experience, communication strategy, branding, change management, employee engagement, customer insights, FinTech innovation, leadership, public relations.