Heather Griffin

Heather Griffin is a dynamic and experienced CEO and Efficiency Expert with a specialization in Operations, Marketing, Lead Generation, Digital, DRTV, DM, and Call Center Operations.

With a background in consulting, managing, or owning companies in Sales, Customer Service, Telemarketing, and Collections call centers, Heather has extensive experience ranging from 50 to 600 agents.

As a seasoned efficiency expert, Heather has navigated through large corporations like Verizon Wireless and provided guidance to eleven start-up companies.

In her role as CEO and President of a marketing and Call Center Consulting firm, she successfully launched over 30 sales and call center start-ups, implementing policies, managing budgets, and overseeing recruitment of top talent in the call center industry, including CIOs of major Fortune 500 companies and renowned motivational speakers.

Heather is a self-motivated and hands-on leader who leads by example, believes in setting clear and attainable goals, and fosters a culture of shared belief in achieving the impossible.

Her tech-savvy skills extend to call center telephony, Excel, Office, and various CRMs, making her a well-rounded efficiency expert.

Specializing in Operations, Efficiency, Marketing, Lead Generation, Radio, DRTV, Predictive Dialing, Voice Broadcasting, Landing Pages, Website Development, Call Center Executive roles, Training, Coaching, and Employee Motivation, Heather Griffin brings a wealth of expertise to the table.

Additionally, her skill set includes Video Editing, Consulting, ACD Systems, Call Center Statistics, Human Resources, and proficiency in Microsoft Office tools.

Heather Griffin pursued her Bachelor's degree in Business Administration, Management, and Operations at California State University-Long Beach.