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Heather Griffin
Chief Revenue Officer at Dvinci
Heather Griffin is the Chief Revenue Officer at Dvinci Energy, a company that has recently rebranded as Colossus. With over 22 years of experience in call center operations, she has specialized in the solar industry for the last 11 years. Griffin's career has included roles as a consultant, owner, and employee across various call centers, where she has honed her skills in sales, lead generation, and customer service.123
In her position at Dvinci (now Colossus), Griffin emphasizes the complexities involved in the solar business, which she describes as comprising three main components: construction, financing, and sales. She advocates for the use of advanced technologies like dynamic scripting to enhance sales effectiveness by tailoring pitches to specific consumer needs based on their location and circumstances.12
Griffin has also been instrumental in leveraging cloud-based technologies from Convoso to optimize call center operations and improve lead conversion rates. Her strategic insights focus on maximizing efficiency and compliance while managing costs related to payroll and data.3
