Heather Evans

Heather Evans is the Head of Client Experience at Jacada Travel, based in London, United Kingdom. Here's a detailed overview of her professional profile:

Professional Role

Current Position: Head of Client Experience at Jacada Travel since August 2020.1 In this role, she:

• Sits on the Senior Management team
• Manages 5 Concierge teams across all regions
• Oversees the Traveller Inspiration & Loyalty team
• Manages the entire post-sales process

Career Progression at Jacada Travel

Her career at the company has included several key roles:

• Head of Client Experience (August 2020 - Present)
• Manager, Experience Delivery Teams (January 2020 - August 2020)
• Europe Travel Concierge (November 2018 - January 2020)

Professional Achievements

• In 2019, she was responsible for over 60% of the company's "magic moments" - unique personalized touches that set Jacada Travel apart1
• Known for her ability to handle client complaints and maintain a positive, solution-oriented approach
• Developed a management style focused on empowering team members through coaching and feedback

Management Philosophy

Heather believes in:

• Leading by example
• Empowering team members to do their best work
• Encouraging individual professional and personal growth
• Maintaining a calm and proactive attitude under pressure

Personal Background

• Based in London, United Kingdom
• Her team is globally distributed, spanning locations from Argentina to Kenya2

Her LinkedIn profile (username: heatherevans2) highlights her extensive experience in the travel industry and her commitment to delivering exceptional client experiences.