Hayley Ward

Hayley Ward is a highly accomplished professional with a 2:1 in Business Studies from Wolverhampton University.

With a robust background in customer experience, digital, and data, Hayley has held key positions at Marks and Spencer including Head of Customer Experience and Head of Insight Partnerships.

Prior to her roles at Marks and Spencer, Hayley served as the Lead Consultant for Customer Experience across online and brick-and-mortar stores, Womenswear, Lingerie, and Beauty at Marks and Spencer.

Her expertise also includes roles such as Senior Consumer Research Lead at Telefónica and Sales and Service Insight Manager at O2 (Telefónica UK).

Hayley Ward's experience extends to project management at Marks and Spencer and market research consultancy at The Wrekin Housing Trust.

She is a seasoned professional with a wealth of experience in consumer insights, market research, and project management.