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Hayley Ward
Director of User Research and Insight at Deliveroo
Hayley Ward is the Director of User Research and Insights at Deliveroo, a position she has held since October 2021. In this role, she focuses on enhancing customer experience through research and insights, contributing to strategic decision-making within the company.136
Background and Experience
Before joining Deliveroo, Hayley accumulated significant experience in marketing and customer insights, notably at Marks & Spencer. Her expertise spans various aspects of customer experience and research methodologies, positioning her as a leader in the insights function within the food delivery sector.456
Education
Hayley studied at Wolverhampton University, which laid the foundation for her career in research and customer insights.2
Professional Impact
At Deliveroo, Hayley is instrumental in driving user research initiatives that aim to elevate the company's understanding of customer needs and preferences. Her work is crucial in shaping product offerings and improving overall service delivery.13
For more detailed professional updates, Hayley maintains an active LinkedIn profile under the username hayley-ward-b3bb6611.2
