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Harriet Morris
Product Manager at Global App Testing
Professional Background
Harriet Morris is an accomplished professional with a strong background in product management and customer success. With a career spanning several esteemed organizations, Harriet has honed her skills in creating effective product strategies and ensuring client satisfaction through innovative solutions. Currently, she serves as a Product Manager at Global App Testing, where she utilizes her exceptional analytical and management skills to lead product development initiatives that meet the ever-evolving needs of clients.
Prior to her current role, Harriet made significant contributions as a Product Advisor at WellBe, where she provided strategic insights and guidance to enhance product offerings. Her earlier positions at Global App Testing, where she began as a Customer Success Lead, laid the foundation for her expertise in client engagement and satisfaction. Harriet's experience in customer success was further strengthened during her time at Perkbox, where she served as the Customer Success Team Lead and Manager, overseeing teams dedicated to delivering exceptional customer experiences.
Before venturing into product management and customer success, Harriet began her career at British Airways, a role that involved serving as both an Account Manager & Business Analyst and a Project Manager. Her time at British Airways equipped her with a robust understanding of project management and client relations in a high-paced environment, which she later brought to other media and project management roles at Immediate Media Co and aufeminin Groupe.
Education and Achievements
Harriet's academic journey is characterized by her pursuit of excellence and a strong foundation in the arts and languages. She achieved First Class Honours in her Bachelor of Arts (BA) degree in French from the prestigious University of Bristol. This educational background not only emphasizes her linguistic capabilities but also reflects her dedication to cultural understanding and communication.
Further enriching her education, Harriet participated in a study abroad program at Université de La Réunion, where she focused on Créole Studies. This experience allowed her to expand her knowledge of global cultures and enhance her language skills, important assets in her career in both customer success and product management.
Before attending university, Harriet excelled at Latymer Upper School, where she completed her A Levels with three As in English, French, and Maths. This academic success laid a solid foundation for her future studies and career, equipping her with critical thinking and analytical skills that she utilizes to this day.
Achievements
Throughout her career, Harriet has consistently demonstrated her capacity for leadership and critical thinking. Under her management, teams have achieved remarkable success in client satisfaction and product development. Her accomplishments include driving initiatives that enhance consumer engagement at Global App Testing and implementing systems that improve processes for customer success at Perkbox. Harriet's unique blend of analytical insight and creative problem-solving has not only resulted in improved outcomes for the organizations she has worked with, but has also fostered significant relationships with clients, ensuring their needs and feedback shape product direction.
tags':['Product Manager','Global App Testing','Customer Success','WellBe','Perkbox','British Airways','Project Manager','Creative Project Management','Digital Project Management','BA in French','University of Bristol','First Class Honours'],
questions
Is Harriet Morris's approach to product management influenced by her background in languages and cultural studies?
What innovative strategies has Harriet Morris implemented in her role at Global App Testing to enhance customer success?
How has Harriet Morris's experience at British Airways shaped her professional skills in project and account management?
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