Harish Agarwal

Harish Agarwal is a seasoned Marketing & Customer Experience leader with a diverse pan-Asian background, excelling in both country-specific and regional roles.

Currently, Harish holds the position of Head of Customer Experience Strategy for Southeast Asia (SEA), Hong Kong (HK), and India at Qualtrics, a subsidiary of SAP, where he is responsible for spearheading the CX solution strategy.

Prior to his current role, Harish served as the Senior Vice President, leading Customer Experience and Segments at Prudential Assurance Company in Singapore. In this capacity, he focused on enhancing customer acquisition & retention, fostering a customer-centric culture, and driving segment growth with a strong emphasis on digital fulfillment.

Before his tenure at Prudential, Harish played a crucial role in marketing transformation at the company, concentrating on digital maturity, brand management, and health & wellness. His efforts directly contributed to business growth and brand enhancement.

With a strategic mindset and exceptional execution capabilities, Harish has a proven track record of setting up and managing large marketing teams. He specializes in driving customer acquisition through performance marketing and has been instrumental in creating multiple award-winning campaigns throughout his career.

Having lived and worked in diverse markets such as India, Indonesia, Singapore, and Hong Kong, Harish possesses invaluable insights into the nuances of marketing and customer experience across these regions. He has also provided strategic guidance to teams throughout the Southeast Asia (SEA) region.

In addition to his professional endeavors, Harish Agarwal is a dedicated mentor to young professionals embarking on their careers, providing guidance and support to help them navigate the professional landscape successfully.

For further inquiries or collaborations, Harish Agarwal can be reached at harishagarwal07@gmail.com.