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Hanqing Yang
Director, Head of Customer Onboarding
Hanqing Yang is a prominent professional currently serving as the Director and Head of Customer Onboarding at Capital One, based in Washington, D.C. In this role, he oversees the onboarding process for customers, ensuring a seamless experience as they engage with the bank's services.
Education
Hanqing Yang has a strong academic background, having earned both a Bachelor of Science (BS) in Chemical Engineering and a Master of Engineering (MEng) in Engineering Management from Cornell University. He graduated magna cum laude with his bachelor's degree in 2016, showcasing his academic excellence.
Professional Experience
- Director - General Manager, Capital One Travel (January 2023 - Present): In this position, he is responsible for leading initiatives related to travel services within Capital One.
- Head of Customer Onboarding: His current focus is on enhancing customer experience and streamlining onboarding processes to improve customer satisfaction.
Network and Influence
Hanqing Yang has established a significant professional network, boasting over 500 connections on LinkedIn, indicating his active engagement within the industry and among peers.
His career reflects a blend of technical expertise and leadership skills, positioning him as a key player in customer experience management at Capital One.
