Lancaster University

Leicester College

Events and Partnerships Manager at SpaceNK

Matchstick Consultancy

Co-Founder and Director

WeWork

Events and Activations Manager

SpaceNK

Events and Partnerships Manager 

Lead the strategy and development of the Events Team at Space NK. Created the first ever digital events programme Space Live to support digital activations.

Events Manager

Events Manager for the Selfridges Exchange store in Manchester City Centre. Reporting directly into the Head Of Events for Selfridges and line manager of both Events Coordinator and an Events Assistant. The role is a hybrid role consisting of Events Marketing and PR. 

Events 
Working on high profile and exclusive events with an array of brands across the store to help drive sales through activations. Working collaboratively with external suppliers to get the best catering and equipment for events and managing and forecasting my own budget. End to end management from concept to production through Event, PR and Marketing strategies to provide extraordinary experiences for our customers whilst forecasting and managing my own budget line. 

I have worked on an array of Events such as Beauty Insider to promote top brands and drive awareness to Menswear Events to highlight latest trends and fashions. 

Marketing 
Elevating brands through paid media, newsletter, real estate and social media.
Close relationships in the city to help promote and drive brand awareness. 

PR
Working on PR strategies with brands closely for influencer outreach, local and regional press, press outreach and events.

Selfridges

September – March 2016: People Manager – Customer Contact Centre 
Key Responsibilities:

• Managed a team of 14 Agents – Managed Performance, KPI’s, Sickness and Absence, 121’s,         Disciplinary, Call Quality, etc. 
• Supported work-streams with Diversity and Inclusion implementing mentoring around dyslexia- Award winning. 
• Recruitment – Involved in internal recruitment both Agent and Team Manager 
• Coaching agents to get the best out of them and their calls
• Working with agents to achieve the Customer Call centre quality framework

March – September 2016: Project Manager 
Key Responsibilities  

• Project managed a Time in Motion Study end-to-end resulting in over £1.2m cost saving recommendations nationally. 

September - March: Technology and Transformation – Strategy and Development 
Key Responsibilities:

• Supporting both tactical and strategic work-streams
• Owning both tactical and strategic research programmes such as: Gamification, Coaching, Agent Scorecard, Artificial Intelligence and Brand Usage
• Improving our Social Media function through extensive research both internal and external.

Virgin Media

Operations Management Graduate

Assisting the Talent Acquisition team in the UK and Ireland with all administrative tasks. Working in a busy team, duties involve completing admin tasks in a timely manner contribute to the achievement of the team.

I am recently in the process of recruitment training where I liaise with Hiring Managers, CV search for the best fit applicants, contact these applicants then set up interviews with them. 

•Support TA team and Hiring managers with updating Careers Database
•Create and distribute a fortnightly newsletter for all employees in UK
•Aid managers in the creation of new job requirements 
•Add, edit and delete job requirements
•Post jobs on external job sites including Monster and LinkedIn
•Prepare and issue contracts for any new hires or transferring employees into Dell Inc
•Maintain contract templates and keep them up to date for recruiters to use
•Main point of contact for UK external vendors throughout Purchase order/Invoice Process
•Aid in any admin duties to support the recruitment team 
•Assist in the creation of recruitment related reports to present to the Business.

Hannah Attfield