Gustavo Frank

Gustavo Frank is a visionary leader and change agent with extensive senior-level experience in leading large organizations across multiple countries and industries.

He has a strong background in management, operational efficiency, and risk management in banking, consumer finance, consulting, and servicing sectors across North America, Latin America, and the Asia Pacific region.

With an MBA and a focus on transformational initiatives, Gustavo has a proven track record in improving operational efficiency, effectiveness, and customer experience through strategic and market-based approaches.

His expertise includes talent identification and retention, matrix management, leading cross-cultural teams, forming productive partnerships, and delivering exceptional results.

Gustavo Frank is skilled in effective change management techniques and has demonstrated leadership across various operational functions in dynamic and complex environments.

Education-wise, Gustavo has completed postgraduate studies in Management at UNIFACS, an MBA in Finance from Texas Christian University - M.J. Neeley School of Business, postgraduate studies in Business Finance from Fundacao Getulio Vargas, and a Bachelor's degree in Economic Science from Universidade Federal da Bahia.

In his professional journey, Gustavo has held significant roles such as Global Head of KYC & Issuer Services Operations at Citi, Managing Director roles in various operational and technology functions across different regions, and Vice President positions at prominent financial and business organizations.

He has a history of driving impactful change and strategic planning in his leadership roles, with a strong emphasis on operational excellence and customer-centric approaches.

Gustavo Frank's leadership style is characterized by his ability to navigate complex structures, lead diverse teams, forge valuable partnerships, and achieve outstanding outcomes in challenging environments.