LEARN Coaching

Flight levels academy 

Edinburgh Napier University

University of Oslo

APMG International

Metier Academy

Team Management Systems

Digital Business Developer at Posten Norge AS

Coaching - Agile Methodologies and Mindset - Facilitation and Leading Processes (prosessledelse) - Teaching - OKR - New Ways of Working Together 

Agile coach supporting teams with facilitation and coaching, especially related to team purpose, goal setting, structure and team dynamics.
I use coaching techniques both in one-on-one and group settings, as I've seen how having a coaching attitude to facilitating can open up for new ways of working and increase the teams' psychological safety.

Selected initiatives:
June 2023- ongoing:
Co-designed, tested and facilitated Posten's Agile Lead Summit; an intense 3-day onsite learning program (with digital follow up) for leaders of agile teams. Dedicated learning goals for all aspects of agile leadership, from how to establish team autonomy and trust based leadership, value-driven and outcome based focus, prioritization, hybrid work and team development. Participant driven learning, Posten-context based examples and hands on work are the basis of the program.

March 2023: 
Co-developed, tested and facilitated OKR-learning workshops where teams in Posten learned what, why and how to use the OKR-framework to establish their goals, follow up their initiatives and align in advance of portfolio reporting. Hands on team coaching after initial workshop, to continue helping team establish and start working towards reaching their objectives. 

August 2022-June 2023:
My love of learning and exploring new ideas has been boosted to the max by working on developing, testing and facilitating Posten Agile Coach-program, with my amazing colleagues. Developing an agile- and coaching mindset is the program's prime focus, as well as how to provide real value to the customer, quickly react to change and build culture. Harnessing the existing competency and experience in the participants and seeing the excitement in the group is my greatest joy. Believe in the people and the sky is your limit.

Posten Norge AS

Agile Coach

Team Leadership - Customer Insight and Journey - Hypothesis Driven Development - E-Commerce - Agile Product Development 

Team lead in cross functional team focusing on solving pain points identified in the customer journeys "become customer" and "shopping online (and sending to end customer)". Using customer journey mapping, hypothesis based and test driven development we aim to help our e-commerce customers to succeed in a very competitive marked.

Selected initiatives:
Summer 2022: 
Supported team of students to explore, design, test and develop prototype of filtering tool for 3. party e-commerce plug-ins and solutions, often used by Posten's e-commerce retail customers. The concept was based in customer journey mapping and identified pain points from both customer and 3. party vendors. The team's solution solved customers and partners problem of reaching each other, and was hailed by both developers and managers. 

December 2021- March 2022: 
Checkout Request Builder - my team tested and developed prototype of a request builder based on Posten's various checkout-APIs, to aid developers in selecting correct services and attributes for the company's shipping services. Used design thinking and hypothesis driven development, with rapid iterations based on feedback from external testers (developers of 3. party solutions using Posten APIs).

September 2020 - August 2021:
Best practice checkout - teamlead and lead business developer for the exploration, testing, building and piloting of shipping widgets for Posten's B2C-services. Based in customer journey identified painpoints in the SMB-segment, the team widgets for e-commerce retailers' product page and checkout. After early testing and piloting with retailers the checkout widget was abandoned to focus on improved support for our existing 3. party vendors/partners, to better help them present Posten's services in their checkouts.

Digital Business Developer

Business Development - Cross-functional Coordination and Collaboration

Functioning as the bridge between business and development, making sure we solve our customers' and users' actual problems. Working user problem oriented and hypothesis driven in cross functional teams.

Digital Solutions Specialist

Problem oriented product analysis and product development based on validated learning. PO role for Scrum team. Research, testing, spec'ing, planning and prioritizing the product development on Klikk.no and other digital products in the company's portfolio. Extensive work with developers, designers and UX, editorial staff and ad ops. Worked Scrum and Kanban. Project Manager role in MVP stages of product development. 

Took part in the work towards new digital strategy for Egmont Publishing. 

Selected projects: 

Digital User payment - Agile product development project focusing on digital user payment. Research, analysis, focus group moderation etc. Working with both in house team and external consultants. (Aug 2016 - ongoing)

Within the project: 
- Project manager in MVP stage: Lead the project, and the product development, of the MVP version of MIN - Egmont Publishing's new subscription based personalized inspiration app. Coordinated inhouse and with external partners; among other things I organized user testing, collaborated with design and ux, created tasks for development teams, led day-to-day operations (March 2017 - April 2018) 
- Product developer in research stage: Worked on target audience research, identified user problems, held focus groups and coordinated user testing. Led hypothesis based prototype development in close cooperation with UX, designers and the rest of the product development team (Aug 16 - March 2017)

Tusenideer.no - pivotation analysis of Egmont's knitting- and craft blog; focusing especially on user payment and copyright. (Jan - Feb 2026)

Egmont Publishing (NO)

Digital Product Developer

Product owner and project manager for SOL.no's aggregator project. Long and short time planning, spec'ing and analysis of build and use of SOL.no's aggregator. Problem oriented product development, based in Lean. Working closely with development team and senior editorial users.

Projects: 
New aggregator for SOL - I was Product Owner and lead a team of dedicated developers in Oslo and St.Petersburg in building a new news aggregator; the engine in SOL's editorial news coverage. I led the product development and was project manager for the project period.  
(2014 - 2015)

Local election coverage <30 - I led the problem oriented experiments and product development in the project that was SOL's automated election coverage with a target audience of people under 30 on the SOL news app. The project directly targeted the problems young people had with getting the right kind of information to make an informed decision on how to vote for in the local elections. 
(June - September  2015)

Scandinavia Online - SOL.no

Product Owner

Plan, drift, analyze, optimize sub pages on SOL.no, with focus on content strategy and commercial success. Plan, lead and evaluate projects with development team and sales department. Problem focused idea and product development based in Lean and Kanban. In depth work on content strategy and focus on visibility, shareability and surveillance of the site’s content in social media. Strategic and editorial SEO-manager. 	

Projects:
Gilde grill: SOL.no's aggregated barbecue collection was the landing page for Gilde's digital barbecue campaign over an eight week period. I was in charge of planning, analysis and product development. I created the initial designs, wrote additional editorial content and spec'ed tasks for development. Worked closely with developers, designers and sales department. Continual customer contact, traffic analysis and evaluation. 			    (Spring/summer 2014)

New analytical tools for SOL.no: Analyse and specify SOL's traffic analysis needs, especially regarding the site's organic and social traffic streams. Based in problem oriented needs analysis and Lean, and planned product development.	      (2013 – 2014)

SEO for SOL.no and SOLTV.no: Analyze, investigate and recommend improvements to SOL.no and SOLTV.no's technical, editorial and strategic SEO. Wrote SOL.no's SEO manuals for editorial, product and development departments.	      (2013 – 2014)

Product manager

Journalist; Editorial, creative content production, with high traffic and demography targets, to sub level sites such as health, travel, motor and interior. Worked indepth with content strategy.							(2011 – 2012)

Sub editor: Collected news and feature content from Norwegian online news sites and for presentation on SOL.no’s front page. Always deadline, sky high click and traffic demands. 		
(2007 – 2011)

Journalist

Writing print advertorials for major Norwegian newspapers. Constant deadline race and very high production tempo. Creative and word effective focus on text production. Large degree of customer contact.

Guro Lid