Universidade Santa Úrsula

Pontifícia Universidade Católica do Rio de Janeiro

Universidade Estácio de Sá

Lead Project Manager

IT Audit & Risk Management:
Execute information technology audits focusing on access security, change management and network operations.
Interview IT organization stakeholders to understand systems and configurations to determine risk.
Design testing controls and review system testing scripts, business process automated controls, GITC and SOX documentation to strengthen IT control environment for multiple system types.

Deloitte

IT Auditor - Risk Advisory Consultant

Leading a wide array of activities associated with project planning and management to ensure that projects are completed on time, within budget and to internal client specifications.
Agile software development lifecycle experience, including experience with Project Management tools (HP PPM, Confluence, TFS, JIRA and SharePoint).
Responsible for accurate and timely reporting of significant and emerging risks from the business unit view. Complete high level process flows and document key metrics. Maintains strong and effective working relationships with peers throughout the organization and with multiple levels of management. Knowledge of operational risk and risk assessment methodologies. Manage AML and KYC projects. Follow and manage the programme's/project remediation of material issues affecting controls and risks for the Bank. Manage and minimize engagement risk by proactively identifying issues and recommended courses of remediation.

BNY Mellon

Management of system development teams, systems analysts, data managers, architects, web designer and test analysts in ANP (Brazilian National Oil Agency). 
Provide recommendations for operational efficiencies and process improvements and assists in policy development to support change initiatives. 
Provide input into the planning, organization, implementation and monitoring of management processes, tools, risk, issues, opportunity management. 
Develop policies, methods and procedures to supporting and lending to improvement of business processes and in support of change management. 
Plan, perform and implement process improvement and/or change management initiatives. 
Develop and implement processes to establish and maintain quality standards of existing products and services.

SONDA

Project and Operations Manager

Software Factory Manager at Court of Justice of Rio de Janeiro, responsible for the areas of Support and Projects composed of a total staff of 60 people, responsible for:
- Support: incidents and evolutive / adaptive maintenance of applications in Java, VB6, VB .NET and MUMPS technologies. This area involves applications and a total of 558 FP / month;
- Project: all strategic projects coordinating 3 Project Managers and multidisciplinary teams in more than 10 projects totaling 9,000 FP.
- Project management using the Waterfall and Scrum methodologies;
- Ensure process flow for FP counting of required demands;
- Select, hire, train and keep the team motivated and focused on meeting the demands;
- Control the entry, development and delivery of the demands, guaranteeing the term, the quality and the standards agreed with the clients;
- Elaborate and present status report of progress of the projects monthly, with indicators of attendance to the anticipated deadlines;
- Control of monthly invoicing reaching defined goals.
- Maintain control of the incidents of support of these applications in production, making possible the solution according to the SLA of each type of service;
- Management of a software factory with development capacity of 12,000 PF.

Led projects with revenues of over R$1 million annual in large companies: Valmet, White Martins, DELL, Embratel, Vale, Login, NOV, Outotec, Castrol and others.
Managed projects with SAP and Oracle integrations in the states: MG, POA, GO, PR and RJ.
Responsible for ensuring compliance of the activities according to the scope, time, cost and quality maintaining the profitability of the projects.
Responsible for the process of HR: training, approval of expenses, vacation, hours bank and feedbacks (Canvas).
Project Manager focused on multinational projects with an emphasis on English.

Synchro - Solução Fiscal

Project Manager

Responsible for pre-sales of the 150 largest company accounts.
Practice in national and global projects for medium and large companies.
Experience in managing projects RFP / RFI / RFQ.
Diagnostics and consolidation of customer requirements.
Responsible for negotiation with the different areas within the company to make cooperative agreements to meeting deadlines with end users.
Responsible for technical documentation and presentation to clients.
Preparation of technical proposals.
Practice in internal improvement projects using the Lean Six Sigma methodology;
Map as-is and future-state options of a global process which helped management decide on a merged process.

Xerox

Business Development

Respond to the customer telephone calls to resolve problems.
Deliver excellent customer service when offering advice in a professional and efficient manner.
Work in a compliance with higher standard company practices and in a accordance with brand requirements.
Utilize interpersonal and  communication skills while providing exceptional customer service and engaging  with customers to tailor advice and recommendations.
Employ teamwork skills by supporting the work of others and acting as a vocal and engaged team member while positively and confidently delivering solutions and solving any problems.

Customer Care Professional

Responsible for Supporting Users in Microsoft Applications.
Programming in Visual Basic.
Maintenance and Development of the JCB Membership System.
Analysis and Programming of the Hardware and Software System.
Developer responsible for the Membership System, Warehouse, Rentals and JCB Magazine.

Guilherme Voss