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Gregory Sanchez
Client Services Manager at Peak Support
Gregory Sanchez is a CX Solutions Architect at Peak Support, based in Celina, Texas.1 He describes himself as a leader who aims to guide his department and team to be the best they can be, focusing on building strengths and addressing weaknesses.1
Professional Experience
Gregory has an extensive background in customer experience and support roles:
- CX Solutions Architect at Peak Support (February 2023 - Present)
- Client Services Manager at Peak Support (February 2023 - Present)
- Associate Director of Customer Support at PunchOut2Go and TradeCentric (June 2021 - February 2023)
- Head of Customer Experience at American Exchange Group (October 2019 - May 2021)
- Head of Customer Experience at Brigit (January 2019 - October 2019)
- Customer Experience; Special Projects and Customer Advocacy Team Lead at Avocado Green Mattress (February 2018 - October 2018)
- Manager of Customer Experience & Satisfaction at SHREDZ Supplements (January 2015 - February 2018)
Skills and Approach
Gregory emphasizes his leadership style, stating that he is "a leader, not a manager".1 He focuses on:
- Building on team strengths
- Addressing weaknesses
- Ensuring team members can handle various challenges
- Leading by example
Education and Certifications
While specific degree details are not provided, Gregory's educational background includes:
- Curry College
- Sacred Heart University
- Cheshire Academy
- Pelham Memorial High School (2001 - 2004)
He also holds several Zendesk certifications, including Messaging, Guide/self-service, Foundational Support, and Explore/analytics, all issued in August 2023.1
Recognition
Gregory received the "1st Ever Customer Experience Agent of the Month Award" from Flavor God in August 2015 for his performance in KPIs, customer retention, and customer correspondence.1
