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Gregory Farnham
Sr. Manager Customer Service, Online Travel at American Express
Gregory Farnham is a strategic customer service professional with a strong background in enhancing customer experience and developing customer initiatives.
He excels in executing servicing strategies for third-party call center partners and is a customer-focused leader known for collaborating with various business segments.
With a Bachelor of Arts in English from Hunter College, Gregory has held key positions in reputable organizations such as American Express, Thomas Cook, and Dunsgate.
His specialties include customer experience, satisfaction, loyalty, call centers, and managing outsourced partners.
As a Senior Manager of Customer Service at American Express, previous roles include ownership of Customer Intelligence Consulting, and leadership positions at American Express Business Travel and Thomas Cook.
