Greg Toogood is a seasoned customer support expert with over 20 years of experience in on-premise, Channel, and SaaS solutions. Holding a Bachelor of Science in Mathematics and Computer Science from the University of Brighton, Greg is a hands-on problem solver who gets to the root of issues and resolves them quickly. With a knack for leading large teams and encouraging innovative thinking, he is committed to delivering the best possible service to customers. Greg's professional background spans across various organizations, including Splunk, Epicor Software Corporation, Sage, and Tetra Business Systems. He previously held the position of Director of Customer Support at Splunk, and his other roles included Senior Support Manager, Director of Support and Managed Services, CRM Senior Support Manager, SalesLogix (CRM) Support Manager, ERP Technical Support Consultant, and Bespoke Programmer / Corporate Support Consultant at various companies.