Greg Myers

Greg Myers is an experienced executive in the customer support and success field, currently serving as the Vice President of Global Customer Support at PTC (Parametric Technology Corporation).1 Here's a summary of his professional background:

Current Role

Greg joined PTC in January 2023 when ServiceMax, his previous company, was acquired by PTC. In his current position, he is responsible for:

• Leading global support for PTC's Service Lifecycle Management products
• Ensuring world-class support for PTC's global customers

Previous Experience

ServiceMax: Before joining PTC, Greg held the same title at ServiceMax from November 2021 to January 2023.1 During his tenure there, he:

• Improved Mean Time to Resolution (MTTR) by 50%
• Increased knowledge content by 200%
• Implemented skills-based teams to drive case resolution efficiency
• Focused on maintaining and improving a customer-obsessed culture

BMC Software, Inc.: Greg had a long career at BMC Software, holding several leadership positions:

• Chief Customer Officer, Americas & EMEA, Vice President, Customer Success (2015-2019)
• Director, SaaS Products (2009-2010)
• General Manager - Director, Product Line (2006-2009)

At BMC, he was responsible for customer success, executive escalations, and fostering relationships with C-level executives across Fortune 500 companies.1

Key Skills and Achievements

• Customer support and success leadership
• Improving customer satisfaction metrics (CSAT, NPS)
• Developing customer health platforms
• Launching and managing SaaS business units
• Financial management of business units
• Public speaking on SaaS and cloud initiatives

Greg Myers is known for his expertise in customer support, his ability to drive improvements in support metrics, and his focus on creating customer-obsessed cultures within organizations.1