Greg Chase

Greg Chase is a renowned figure in the realm of customer experience and loyalty, having been honored as one of the Top 10 Most Influential Individuals in Customer Experience & Customer Loyalty in 2019.

With a career spanning over 15 years in hospitality operations and gaming, Greg held prominent roles at MGM Resorts International as Corporate Vice President of Guest Strategy & Insights, overseeing the guest experience strategy & culture for the company's global properties.

He is the Founder & Principal Consultant at Experience Strategy Associates, a consulting firm focused on aiding large organizations in operational transformation and growth strategies.

Greg's impressive educational background includes a master's degree in Organizational Psychology from Capella University and a bachelor's degree in Hospitality from the University of Missouri-Columbia.

His professional journey also includes leadership positions at iconic establishments such as Walt Disney World Resort and various roles within MGM Resorts International, showcasing his diverse expertise in guest experience management.

An accomplished speaker, Greg has delivered keynote addresses at prestigious events and conferences, sharing his insights and knowledge with industry professionals and aspiring individuals alike.

Greg Chase's contributions extend beyond his consulting work, as he has been actively involved in academic institutions like UNLV's William F. Harrah College of Hotel Administration and The University of Missouri-Columbia, where he imparts his wealth of experience to future hospitality leaders.