Austin Institute of Real Estate

Texas A&M University-Commerce

Licensed Realtor at Keller Williams Realty-Waco

Keller Williams Realty-Central

Assistant Team Leader and Realtor at Keller Williams Central

I help rent, buy, or sell property for clients. Perform duties, such as study property listings, interview prospective clients, accompany clients to property site, discuss conditions of sale, and draw up real estate contracts. 

Main duty is to help a home buyer to find their DREAM home. If you know of anyone wanting to sell their home or buy a home, please let me know so I can help.

The Jeff Bird Home Selling Team
Keller Williams Realty- Waco
www.findahomeinwaco.com

Phone: (254)-870-5477
Email: gracerogers@kw.com

Keller Williams Realty-Waco

Licensed Realtor

A Short Term Disability Claim Manager builds personal relationships with the people they serve to best understand their unique disability issues and provide individualized support. A STD Manager is responsible for managing an assigned caseload of disability claims for short- term disability. STD Claim Managers input claimant medical and demographic data; evaluate customers’ eligibility; develop plans to address disability obstacles with customers, attending physicians and employers; monitors medical conditions of customers; discusses return to work with employer; integrates individual rehab/return to work plans into ongoing medical treatment; monitors social security decisions and other disability income benefits; decides payment period, follows up and monitors payment accuracy and timeliness; and follows plan to closure. 

A typical day includes:

Networking with both the customer and their physician to medically manage the claim from the initial medical requests to the review and evaluation of on-going medical information.
Work directly with employers to facilitate a return to work either on a full-time or modified duty basis.
Provide consistent customer service to both our customers and claimants through timely responses to all inquiries, telephone calls and e-mails while delivering on service commitments.
Pay all covered claims accurately.
Understand and interpret contractual language and responsibilities.
Manage both new claims daily as well as open claims equally.
Manage all claims according to published Quality and Compliance standards.

Cigna

Short Term Disability Claim Manager

Laboratory Technician I (Genetic Quality Assurance)
•	Sample preparation for Genetic Quality Assurance on seeds of corn, cotton and soy bean
•	Assisting in working with regulated materials such as seed and paperwork of USDA cotton, corn and soy bean

Summer Intern (Generation V Project)
•	Installed plot stakes for Gen V Corn Sites across various locations for Monsanto such as TN, KY, OH, IN, IL, MO, WI, MN, IA, KS, and NE
•	Served as project manager’s assistant traveling to sites for plot inspection for quality assurance and quality control
•	Worked alongside AGRITECH employees to get a much superior understanding of the Gen V plants

Seed Technician I 
•	Served as project manager’s assistant to regulating USDA paperwork and seed counts for cotton, corn and soy bean.
•	Calculated corn seed amounts that were shipped to different sites for Monsanto’s Gen V Project.
•	Communicated with AGRITECH weekly to let them know when Gen V seed would be able to ship out and be planted

Monsanto

Quality Assurance Technician

Delivered best-in-class, captivating, branded customer experience that builds loyalty and enables consistent sales and profit growth. 
• Support a customer-centric culture, where the full energy and activity of the store team are focused on delivering highly satisfying customer experiences.
• Build customer loyalty by opening Victoria's Secret Angel cards, converting customer relationship marketing and customer capture.
• Maintain awareness of all sales, promotions and applicable ringing procedures.
• Display general product knowledge of all categories.
• Understand and adhere to all brand standards.
• Maintain awareness of loss prevention by fostering a culture of honesty and connecting the link between customer service and shrinkage.

Victoria's Secret

Customer Care Associate

- Assured the achievement of financial objectives including sales and expense management (payroll, shrink).

- Assured effective implementation and execution of Company plans and strategies by:
   - Exhibiting an awareness of the store’s financial objectives and current trends and focusing on meeting the store’s expected results.
   - Driving self and others to deliver effective customer interaction.
   - Embracing and promoting company initiatives, contests, and strategies.

- Assured an in-store experience that exceeds the customer’s expectations by:
- Prioritizing Customers first to assure they are greeted and provided the level of service desired.
- Maintaining visual standards consistent with company guidelines.
- Processing shipment and completing tasks as directed.
- Communicating and acting upon maintenance and repair needs.

Brown Shoe Company

Retail Sales Associate

- Customer Sales, lead sales, customer service, store opener, close closer, oversee part time employees.
- Developed detailed action plan and creative strategies for assigned dining promotions and special events.
- Worked with campus dining team and leverage their skills to successfully implement promotion strategies.
- Coordinates implementation of approved plans and strategies including advertising, promotion, recruitment of promotion partners, media coverage, and event hosting/coordination.
- Responsible for assigning tasks
- Positively and professionally represent campus dining services at any student/campus events attended.
- Provides Supervisor with month-end overview of all promotional activities, results and future considerations.
- Reviews any and all media placements or coverage regarding dining promotional events to ensure accuracy, content , and plan compliance.

Sodexo

Lead Sales Associate

-  Provides customer engagement in positive and approachable manner.
-  Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
-  Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
-  Independently stocks shelves and recovers merchandise in the store.
-  Accurately handles customer funds and processes transactions using the POS system.
-  Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
-  Performs all other duties as assigned in order to maintain an effective and profitable store operation.

Grace Rogers