Westmont College

Boutique Jewelry Sales Consultant & Content Writer

Assist customers in selecting plants best suited to their design and growing conditions

Guide customers in creating their own garden designs

Troubleshoot customer problems related to plant health, pest control, soil amendments, practical and aesthetic requirements, etc.

Answer the phone in a timely manner, providing clear and accurate answers to customer questions 

Maintain a tidy and organized sales floor to support both operations staff and customers 

Perform basic plant maintenance such as deadheading, pruning, watering and weeding

Cash out customers in a timely and accurate manner, providing support to cashier staff as needed

Support the needs of many customers at once during peak sales season

Portland Avenue Nursery Inc

Salesperson

Lapis - Tacoma Jewelry Boutique

Customer Consultant & Content Writer

Key contact for groups and events for both guests and staff, ensures consistent staffing and training in respect to these programs, works in collaboration with marketing in regard to special events, and works in collaboration with fellow AOM specialists in regard to gym operation goals and duties. The AOM team consists of Groups & Events, Retail and Fitness specialists, all of whom perform functions necessary in their customer-facing role on the Front Desk.

Core Functions:
● Primary contact for Groups and Events, public, private, and corporate.
● Schedule, coordinate and train staff for groups and events.
● Monitor and report group program effectiveness, profitability and quality.
● Coordinate and manage special events in collaboration with Marketing.
● Perform, model and train outstanding customer service fitting with the Edgeworks Core Values, Mission and Brand while constantly displaying a positive attitude.
● Support the OM in all duties, specifically helping to implement and communicate sales goals, policy and procedure updates and the daily beta.
● Advocate for all staff needs, suggestions, and input to create an outstanding staff experience.
● Expert on company processes, products, software, and customer experience.
● Maintain a clean facility that best represents the Edgeworks customer experience and brand.

Edgeworks Climbing

Assistant Operations Manager - Groups & Events

Managed Accounts Receivable and Accounts Payable

Processed farmers markets cashouts

Processed bi-weekly payroll

Processed all purchase orders for distributor accounts

Managed all wholesale accounts

On boarded new accounts

Managed remote inventory locations and coordinate restocking/local deliveries 

Updated and maintained data sharing platforms used by distribution partners

Managed payment disputes for Accounts Receivable as necessary

Special administrative projects as necessary

OlyKraut

Director of Administration & Inside Sales

*This is a volunteer position*

BLD (B Corp Leadership Development) is an annual leadership development event hosted by and created for B Corp employees. This event is intended to be more accessible for all B Corp employees than the Champions Retreat (typically attended by executive leadership), and is also a great place for new B Corps to engage with the “veterans”. This event provides both practical business advice as well as inspiration and encouragement to further the impact of B Corps in the world.

Our vision is to build an authentic and interconnected B Local Bay Area community, where we can support each other through shared space, knowledge, and tools needed to prosper using business as a force for good. The primary goal of BLD Bay Area 2018 is to bring like minded passionate individuals together to creatively solve the world’s problems.

BLD Bay Area 2018

Marketing Manager

Project:
◆ Volunteer Marketing Team Lead for BLD Bay Area, a locally organized leadership summit for B Corp employees. Find more information here: https://www.blocalbayarea.com/bld-bay-area

Office Management
◆ Work directly with the Principles and Project Managers on billable special projects and copy editing of client deliverables
◆ Manage incoming & outgoing communications by phone, email, snail‐mail and packages while updating and maintaining our contact database
◆ Facilitate travel, domestic and international
◆ Complete complex and confidential administrative, secretarial, analytic and research duties
◆ Create and maintain a lean inventory list, research the best value and order office supplies
◆ Effectively manage relationships with vendors, professional services providers and building management

Marketing Support
◆ Support Marketing Manager with copy editing, copy writing, website management and CRM/HubSpot database management
◆ Coordinate with the Principals and Marketing Manager to plan and support their speaking and event schedules

Operations & Accounting Support
◆ Identify opportunities to improve internal systems and processes to support the financial health of the business
◆ Coordinate with financial team to develop and oversee office budget
◆ Collaborate with IT support service to address issues impeding productivity and maintain a reliable IT infrastructure
◆ Handle business license renewals, insurance policies, and census forms in a timely manner to maintain compliance as a business

Culture Keeper
◆ Actively cultivate Opticos's company culture by interfacing with the B Corp community, facilitating company meetings, and developing new, fun, ongoing ways to support the team
◆ Support and create a lively office environment through party and event planning, purchasing snacks

Key Accomplishments:
◆ Oversaw transition to completely new Email/Calendar service through Office 365
◆ Oversaw transition to cloud backup system through Code42 Crashplan

Opticos Design, Inc.

Office Manager

Federation Brewing

Social Media Manager

Led a team of 10 associates throughout the day as MOD (manager on duty)

Filled in for employees who called in sick

Coordinated employee breaks, scheduling, and training

Resolved customer issues swiftly, turning any problems into opportunities to provide excellent customer service and gain customer loyalty

Promoted twice within four months, continually sought opportunities to grow within the company and learn new skills that benefited my team

Anthropologie

Shoe Department Floor Manager

Executive Assistant
◆ Planned all travel (local and international) for the CEO and COO
◆ Maintained and coordinated the personal calendar of the CEO and COO, including directly contacting investors and journalists to set up meetings on a daily basis, as well as coordinating meetings with other Nomiku team members

Office Manager
◆ Provided welcoming first point of contact for all visitors, including customers, investors, and media
◆ Trained new employees in office policies, procedures, and tools used for daily operations
◆ Executed office operations such as creating and maintaining filing systems, enrolling new employees in the appropriate benefits packages, and regularly and proactively ordering office supplies
◆ Supervised the decor and presentation of our dual-purpose office/warehouse space to create a more welcoming environment for both visitors and employees
◆ Worked closely with the Executive Test Chef to proactively order kitchen supplies and groceries for recipe testing

Customer Service
◆ Swiftly provided friendly, compassionate customer service, including answering phone calls, emails, and public Kickstarter comments and messages in professional manner
◆ Created and managed content for Nomiku brand “Eat Tender” on Instagram, Twitter and Facebook, responding to direct customer feedback on these platforms daily

Event Planner
◆ Planned and attended all events and trade shows, often with limited notice, while crafting a polished, professional and exciting final presence
◆ Coordinated hair and makeup for the CEO’s appearances at events and conferences

Nomiku

Executive Assistant | Office Manager | Social Media Manager

Helped maintain and advance the Berrett-Koehler mission through supporting the sales and marketing efforts of the trade distributor, staff, and authors.

Communicated accurate marketing information on new books to key sales partners: Ingram Publishers Services (IPS) and American International Distribution Center (AIDC).

Worked to make the sales and marketing department as effective as possible in its own operations and in its interactions with other departments through clarity of communications in email and scheduling.

Help build new systems around monthly schedules of sharing information with sales partners, including but not limited to; creating sales materials, managing metadata and ONIX feeds, and managing internal deadlines based on sales seasons.

Oversaw monthly launch schedules and the preparation of marketing materials for sales meetings.

Designed and distributed marketing and promotional materials to authors.

Submitted Berrett-Koehler books for awards.

Oversaw all trade show and conference arrangements, including reserving transportation, housing, exhibit space and exhibit furnishings; producing all exhibit signage; coordinating and promoting all exhibit events (such as book signings); coordinating social media promotion of exhibit presence; coordinating shipping; and managing product sales at the exhibit.

Berrett-Koehler Publishers, Inc.

Sales, Marketing Assistant

Assisted brides in selecting a bridal gown and accessories. I consulted on styles and designers and assisted brides in selecting gowns within their budget.

Maintained the organization and cleanliness of the salon, pulling gowns and assisting brides with trying on gowns, scheduling and following up on appointments, and running general errands for the salon.

Made the selection of a gown for a bride's wedding a memorable, positive and stress-free experience.

Panache Bridal Santa Barbara

Bridal Consultant

Provided clear and positive customer service, organized and maintained the facility, assisted in the creation of drinks and maintained timely, fast-paced service.

My role was to be aware of customers, my coworkers, orders and the maintenance of our coffee shop at all times, and approach all situations with a positive, calm demeanor while delivering excellent service.

The French Press

Customer Service

Performed outbound telephone-based prospecting for AppFolio Property Manager.

Maintained a call volume of 75-150 calls per day with the intent to qualify leads and create pipeline for Field and Inside Sales. My primary responsibility was prospecting into targeted lists to develop new sales opportunities from cold or inactive accounts.

Updated and maintained Salesforce as appropriate, including data discovery tied to initiatives.

Conducted concentrated marketing campaigns and customer outreach and reported on weekly results, both qualitative and quantitative.

Grace Ellen Miller