Gloria Huang

Gloria Huang is the Digital Engagement & Analytics Branch Chief at the Federal Emergency Management Agency (FEMA).1 She has been in this role since April 2020, leading FEMA's digital services team in External Affairs.1 Her responsibilities include overseeing FEMA.gov, Ready.gov, the FEMA app and text messaging services, social listening and analytics, and media studio services.1

Professional Background

Gloria has a strong background in digital innovation and crisis communications within public service. She has been with FEMA since 2014, where she has overseen the growth of the digital engagement program.2 Her work focuses on:

• Advocating for building teams of digital innovators in public service
• Speaking and training on public information and crisis communication
• Promoting knowledge management within large and diverse workforces
• Leading large technical projects, particularly those integrating digital engagement with disaster preparedness, response, and recovery programs1

Education and Achievements

Gloria holds a BA in Media Studies and Art History from the University of Virginia, which she earned with high honors as part of the Distinguished Majors program.1 Her academic work included a thesis on globalization and online fan communities from an ethnographic and cultural theory perspective.1

Throughout her career, Gloria has received several accolades, including:

• The American Red Cross Presidential Award of Excellence in 2014 for leadership in social engagement for humanitarian purposes
• The Excellence in New Communications award for Collaboration & Co-creation from the Society for New Communications Research in 20101

Personal Interests

Outside of her professional life, Gloria is passionate about the positive impact of online communities. Her personal interests include coffee, photography, weightlifting, gaming, and appreciating "tiny absurdities".3