Glenna Smith

Glenna Smith is a customer service professional who has held significant roles at BlendJet®, a company known for its portable blenders. Here's what we know about her based on the available information:

Professional Experience

Glenna Smith has worked at BlendJet® in multiple customer service capacities:

• Customer Service Expert: She held this position at BlendJet®, where she developed her expertise in providing excellent customer service.2

• Customer Experience Manager: Smith later progressed to this role, where she was involved in implementing and overseeing customer service initiatives.1

Achievements and Contributions

During her time at BlendJet®, Glenna Smith was involved in several notable projects:

• AI Integration: She played a role in the company's implementation of AI technology to enhance customer experience. Smith commented on the efficiency and consistency brought by the integration of Zendesk and TypeGenie, which resulted in a 30% boost in productivity.1

• Team Growth: She was part of the customer service team that expanded from just three representatives at launch to over 30 Customer Experience Specialists.1

Current Role

As of the most recent information available:

• Chief Operating Officer: Glenna Smith is currently serving as the COO at Custom Search Solutions, a position she has held since 2018.3

Personal

While specific personal details are limited, it's worth noting that Glenna Smith describes herself as a "Mom - Manager - Quality Development - Consultant" on her social media profile.4

Glenna Smith's experience at BlendJet® and her current role as a COO demonstrate her expertise in customer service management and operations, particularly in fast-growing companies utilizing technology to enhance customer experience.