Glenn Gumin

Glenn F. Gumin is an experienced professional in the field of financial aid and customer service in higher education. He served as the Assistant Director of Customer Service & Special Programs in the Financial Aid and Scholarships Office at the University of California, Santa Cruz (UC Santa Cruz) from November 2014 to November 2022.1

In his role at UC Santa Cruz, Gumin was responsible for:

1. Managing customer service operations for the Financial Aid and Scholarships Office
2. Overseeing special programs related to financial aid
3. Conducting outreach activities

Gumin's expertise extends to:

• Customer Experience Management
• Service Quality Analytics
• Financial services

During his tenure at UC Santa Cruz, Gumin was involved in various initiatives:

Financial Planning Workshop

In May 2015, he hosted a financial planning workshop for students, demonstrating his commitment to educating students about financial matters.3

Admitted Student Reception

Gumin participated in virtual admitted student receptions, representing the Financial Aid office and providing information to prospective students.4

Leadership in Financial Aid

As Assistant Director, Gumin played a key role in the Financial Aid & Scholarships Office organizational structure, overseeing customer service and special programs outreach.2

Currently, Glenn F. Gumin has moved on from UC Santa Cruz and now serves as the Vice Chair of the Staff Council at San Jose State University1, continuing his career in higher education administration.