University of South Florida

Program & Project Management, Business Management, Executive, Strategist and Innovator

Provide overall project management for multi-project implementations.  Function as the liaison between the client and CareCentrix implementation teams to ensure a smooth and coordinated deployment.

• Directly responsible for new processes and templates for the Business Project Office (BPO) to support the new Change Management Initiative (CMI) which is currently the standard used throughout the company by both business and IT.

• Manage Multi-product implementation from beginning to end including planning though post-mortem

• Manage Cross functional groups to ensure seamless organization throughout the Client Implementation Process

• Ensure client business goals are defined and achieved in collaboration with senior management and stakeholders

• Delegate tasks and responsibilities to appropriate personnel

• Develop and deliver progress reports, proposals, requirements documentation and presentations

CareCentrix

Manager - Implementation Projects

Manage multiple customer implementations simultaneously in a virtual and fast pace environment spanning several months and including highly technical components. Experienced in healthcare industry technology and security for data privacy.

• Managed teams of Developers tasks and responsibilities.

• Develop, execute and maintain project plans from Installation, to first productive use through maturity.

• Manage all aspects of the Implementation from sales handoff including project progress deliverables, reporting, milestones, risk analysis, mitigation strategies and technical problem resolution.

• Manage post-implementation customer training and support, documentation and knowledge management.

FairWarning, Inc

Software Implementation Manager

An online community that offers ways to help small businesses, non profits, entrepreneurs and freelancers get online fast and easy with a free cloud hosting platform, a free website builder, free website templates, free SEO tools and community driven support.

TypeSix

Cofounder

• Drive best practices in program management and establishing a consistent approach across the organization

• Responsible for leading the strategic review process to drive decisions regarding overall strategy and priorities, including collaborating with functional leaders to ensure integrated plans

• Serve as the single point of contact for reporting to the executive team, proactively ensuring visibility of key issues, risks, and opportunities and providing recommendations to enable decision making on a timely basis

• Develop and implement program management methodologies, ensuring alignment with overall corporate strategy and balancing requirements across programs

• Facilitate the management of risk, opportunities, and interdependencies across programs

• Facilitate the resolution of issues across programs, ensuring alternative solutions are explored, assist with resolving obstacles, and escalate issues where necessary

• Lead a team of project managers, providing guidance to project leaders within the Core teams

• Enhance planning, project, and program management capabilities within the program teams

• Contribute to preparation of reports to the annual Business Planning Process to help identify key topics, issues, and risks to be review by the Management team.

OVERSERV Incoprorated

VP Program Management

Stretched my knowledge while working with a startup internet eCommerce company using Agile methodology. 

• Managed multiple projects that directly and indirectly affect the web design, content and new features of Savtira eStores.

• Planned and help set up a new customer service department using RightNow CRM.

• Worked with the IT team to integrate SAP into the IBM Websphere Commerce platform. 

• Managed Jira to drive IT projects to completion as well as the EUT QA support.

• Coordinated and managed the data and inventory for over 19 million physical and digital goods.

• Managed a team of 12 that supported all development work for Marketing and Merchandising departments.

•Responsible for planning, analysis, and decision support associated with the company’s core digital and physical content offering.

•Vendor and Client interface for all aspects of the organization.

Savtira Corporation

Director of Content Development / Sr. Project Manager

Work independently as needed to create, coordinate and drive projects from concept to completion.

• Create project plans, workflow and design layouts. Coordinate with other departments on interfaces to other software systems and testing applications.  Develop requirements documentation.

• Created project plan, workflow and interfaces for large IT Platform migration using Clarity software.

• Create project plans and time management for business projects.

Independant contractor

Project Manager / Consultant

Embraced the chance to use my knowledge and expand my experience while bringing a new change to East Texas.

• Implemented a new point of sale computer system for the store reducing inventory by 50%.

• Managed and supervised all aspects of new construction of a new faculty building. 

• Designed, managed and implemented complete new landscape under budget

Hemphill Independent School District

Managed multiple projects from concept to launch with a project value range from 300K to over 800 million. 
   
• Managed eleven headcount reducing projects using MS Project from concept to launch (SDLC) with a value range from 300K to over 800 Million.

• Managed conflicts and resolutions between teams of Engineers, Finance and Costing Managers, IT and Development Managers, Developers and Testers to obtain program objectives.

• Managed User Acceptance Testing for sales new release projects for release two, 2008 using Mercury Quality Center and Clearquest.

• Created Program and Project level PowerPoint presentations to report risk management to senior level management weekly.

• Coordinated the BellSouth to AT&T Merger with responsibility to understand the Product Processes, Billing Set-up and Account Approval Processes for both AT&T and BellSouth.  

• Managed Data Migration from old AT&T data warehouse to new AT&T data base of record (DBOR)

• Developed Product Processes, Billing Set-up and Account Approval Processes for the New AT&T

• Created, Designed, and assisted implementation of a cross company merger Sales Operational Command Center managing Legal, Financial, Staffing, Procedures, Training and Communication. 

• Reviewed with IT AGILE Models to ensure that the requirements were met.

• Created and Defined the custom solutions for new sales products offered by AT&T, specifically AVPN, EVPN and AGR.

AT&T

Project Manager

•Managed three simultaneous global products from System Development to Lifecycle including one brand new product.

• Managed training on all sales tools, all sales documentation and website updates for the Global Managed Information Service (GMIS).

• Created Return on Investment Excel reports to VP Management.

• Coordinated weekly meetings with management to discuss opportunities, solutions and new requirements for three simultaneous AT&T products. 

• Instrumental in bringing the Enhanced Virtual Private Network release 3 and GMIS from development to lifecycle, from documentation to testing to implementation.

• Sales product SME for new development SDLC on the AT&T Virtual Private Network (AVPN)

Recognized as the sales / service delivery subject matter expert (SME) for requirements to sell AT&T Enhanced Virtual Private Network.

• Developed, led, and secured VP approval for the first unified global sales process for selling the Enhanced Virtual Private Network.

• Trained sales management and end users in five different geographies on the new process model and new sales tools.  

• Created Visio sales process charts that set the standard to which all other services/products are still being built on.

• Mapped and documented all global sales process fields required to sell and service the enhanced virtual private network including Qualify, Design, Price, Propose and Ordering.

Glen LaLuzerne