Gina Jacobson

Gina Jacobson is a Customer Success Leader - HLS at Slack, where she focuses on ensuring that customers maximize their use of the platform through strategic support and guidance. Her role involves collaborating closely with clients to understand their needs, facilitate onboarding, and enhance overall engagement, which is crucial for fostering long-term partnerships and improving customer satisfaction.124

Background and Experience

• Previous Role: Before joining Slack, Gina served as a Senior Customer Success Manager at Mixpanel, where she honed her skills in customer engagement and support.4
• Education: She holds a Bachelor's degree in History, which provides her with a unique perspective on communication and relationship management in a business context.23

Professional Goals

Gina aims to build a high-performing, empathetic team that helps customers achieve significant success with Slack. She is committed to continuously enhancing business practices to better serve clients.35

Location

Gina is based in New York, NY, which positions her well within the vibrant tech community of the region.2

Her LinkedIn profile can be found under the username g-jacobson-b01aaa15, where she shares insights and updates related to her work in customer success.3