Suggestions
Giulio Sartori
Head of Technical Service of Europe Customer Care & Head of Customer Care Italy presso GN Hearing A/S
Giulio Sartori is an experienced professional who specializes in implementation, optimization, and improvement of software systems, procedures, and processes to drive better business performance. He studied Engineering and Information Technology at Università degli Studi di Padova and has worked with different organizations in various managerial roles.
At GN Group, he served as the Head of Technical Service of Europe Customer Care & Head of Customer Care Italy, Customer Care & ICT Manager, Europe Customer Care Coordinator, Customer Service & ICT Manager, and Customer Care International Trainer. In these roles, he oversaw the implementation and optimization of Microsoft Dynamic Nav (Navision) and streamlining of procedures related to customer care, order entry with EDI integration, production and prototype, warehouse, logistics, products, and finance area. He also worked on layout reorganization, project management, gap, risk and strategies analysis, business cases, people management, and budgeting.
Sartori is also skilled in IT training, sales forecasting, Salesforce CRM management, electronic invoicing, and supplier benchmarking. In his previous roles, he worked as CIO & Controller at Miotto Generale Petroli Srl, ECDL Teacher at Keyword Sas, and Hardware software technician at Istituto Nazionale di Fisica Nucleare.
Sartori also has expertise in business management monitoring, and he has experience in budgeting and OPEX control. He is goal-oriented and project-oriented, making him capable of driving performance through KPI implementation in a global dynamic market.
Overall, Giulio Sartori is a well-rounded professional with vast experience in IT, project management, customer care, and sales forecasting. He has an excellent track record in implementing and optimizing business procedures that improve performance.