Gioconda Segovia-Chapa is a dynamic IT services professional with over two decades of experience in the field. With a degree in Psychology from California State University-Long Beach, Gioconda has an astute ability to understand the client's business and user experience on a deep level. Gioconda has worked extensively in leading large onshore/nearshore/offshore teams and delivering with several methodologies and framework types such as Waterfall and Agile/Scrum. Having worked in the capacity of Senior Project Manager, Senior Program Manager, and Talent Community Lead at companies like Avanade and Blink, Gioconda has honed her skills in delivering critical business strategies and advocating for the client's users and executive teams. Known for her collaborative approach and encouraging her teams to think beyond the expected, Gioconda is a valuable addition to any organization.