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    Gill Palfrey-Hill

    Global Talent & OE Director at Costa Coffee

    Gill Palfrey-Hill is a transformational HR leader with over 25 years of experience in enhancing people capabilities to drive business results.

    She is known for her excellent communication, coaching, and leadership skills, operating at both operational and strategic levels.

    With a diverse background in various people disciplines such as Learning & Development, Employee Engagement, Leadership Development, and Talent Management, Gill has demonstrated a strong track record of success.

    Her key skills lie in devising L&D strategies, enhancing culture and employee experience, internal communications, leadership development, talent management, and organization & culture development.

    Gill is a creator, builder, and fixer, excelling in challenging and fast-paced environments that require collaborative working and pragmatic solutions.

    She brings a wealth of experience from leadership roles at reputable organizations like Costa Coffee and Specsavers, where she drove global talent, people development, and organizational effectiveness initiatives.

    Gill's educational background includes a BA Hons in Business Management from The University of Huddersfield and vocational studies in Hotel & Catering.

    She has a history of driving change programs, shaping organizational culture, and leading diverse teams to success.

    Gill Palfrey-Hill's passion for learning and growth, coupled with her drive to make a meaningful impact, sets her apart as a dynamic and accomplished HR professional.