Gil Vigeant

Gil Vigeant is the Director of Technical Support at Elemental Machines, a company that provides technology solutions for optimizing laboratory operations.14 Here are some key details about Gil Vigeant:

Professional Background

Gil is an experienced Customer Success, Support and Activation Leader.1 He has been with Elemental Machines for several years, previously holding the position of Senior Customer Success Manager before becoming the Director of Technical Support.23

Role and Responsibilities

As Director of Technical Support, Gil's primary responsibilities include:

• Keeping customers happy and acting as a bridge between the commercial and engineering teams23
• Supporting customers through platform activation, setup, feature enablement, and training2
• Handling and resolving trouble tickets, investigating issues, and empowering customers with solutions2

Personal Details

• Current location: Raleigh, NC3
• Hometown: Lowell, MA3
• Interests: Basketball and guitar3
• Fun fact: He once owned 5 tanks of tropical fish3

Professional Approach

Gil is known for his customer-centric approach and his ability to explain complex technical concepts to scientists and lab managers.3 He values empathy in customer interactions and focuses on understanding customer needs to improve Elemental Machines' products and services.3

Career Path

Before joining Elemental Machines, Gil had experience in textiles and color physics, where he consulted with customers. He chose to work at Elemental Machines to combine his love for biology with his customer success skills.3

Gil Vigeant's LinkedIn username is gilvigeant, where more information about his professional experience and background can be found.56