Geoffrey Kwan

Geoffrey Kwan is a Solutions Engineer at Datadog who has also taken on the role of Community Guild Co-Lead at the company. Here are some key details about his career and experiences:

Career at Datadog

Geoffrey started at Datadog as a University Recruiter, focusing on hiring interns and new graduates for Engineering and Product roles.1 He later transitioned into a Solutions Engineering role, where he helps educate customers on navigating the Datadog platform and solves monitoring challenges specific to their businesses.1

In 2021, Geoffrey became a co-leader of Datadog's Asian and Pacific Islander Community Guild, known as "Subtle Asian Dogs".1 This role allows him to advocate for and celebrate Asian and Pacific Islander cultures within Datadog while providing resources to the community.1

Career Transition

Geoffrey's transition from University Recruiter to Solutions Engineer is noteworthy:

• He did not have a technical degree or bootcamp experience when moving into the Solutions Engineering role.1
• He studied extensively in his spare time to prepare for the transition.1
• He received significant support from colleagues who helped with pair programming, code troubleshooting, and answering questions.1
• The Solutions Engineering leadership team guided him through the process to ensure he could be the best candidate for the role.1

Current Responsibilities

As a Solutions Engineer at Datadog, Geoffrey's responsibilities include:

• Being customers' first introduction to the product and a source of continuous support.1
• Becoming an expert on Datadog's product and the technologies it integrates with.1
• Responding to help requests through email or live chat.1
• Running demos and holding enablement or troubleshooting calls with customers.1
• Helping customers navigate and solve issues with the Datadog platform.1

Community Involvement

Geoffrey's role as Community Guild Co-Lead is significant:

• He stepped up to lead the Asian and Pacific Islander Community Guild in response to challenges faced by Asian Americans in 2021.1
• The group provides a space for Asian-identifying individuals to share personal anecdotes and have discussions.1
• His background in recruiting has made diversity, equity, and inclusion work important to him.1

Geoffrey's journey at Datadog showcases the company's support for internal career transitions and its commitment to fostering diverse and inclusive communities within the organization.