Chaminade University of Honolulu

Operations Program Manager at Frank, Frank, Goldstein & Nager, P.C.

New York, New York

- Oversee a $22 million account for a long-standing, high-profile client by conducting ongoing analyses of current operations to identify trends, issues, and ways to improve customer service, increase efficiency, maximize the resolution of accounts, and increase revenue.•	Analyze and format client data into a template to inform patients about their outstanding balance.•	Generate weekly and monthly client payment reports to ensure accurate reporting of revenue and commissions between clients and the agency.•	Hire and develop talent by recruiting, interviewing, and onboarding new hires, in addition to providing performance reviews, training, and fostering a positive work environment.

Frank, Frank, Goldstein & Nager, P.C.

Operations Program Manager

- Analyzed and maintained employee data from each corporate client account to calculate individual and group insurance benefits for open enrollment and e-mail marketing campaigns by using advanced Excel and Word merge functions, resulting in an average attainment of a 33% enrollment rate compared to industry standard of 13%.•	Collaborated with a variety of stakeholders, such as insurance partners and Benefits/Human Resources liaisons within client organizations in order to provide assistance for their insurance benefits packages.•	Delivered webinars to corporate client population as large as 10,000 to inform them of their benefit options, open enrollment periods, and to answer any questions regarding their benefits.•	Monitored and participated in the testing and implementation of the enrollment portal to enhance the client’s enrollment process in order to create, and provide detailed reports for internal and client review.

Covala Group

Account Manager

- Responsible for recruiting home health aides through the Workable platform and determined applicants’ qualifications by screening and interviewing them, analyzing responses, comparing job qualifications to job requirements, making offers, and closing on offers.•	Managed the matching and scheduling process between clients and home health aides with Hakuna’s proprietary software database and Google Docs.•	Oversaw payroll for employees, client billings, and insurance carriers for home care operations by using QuickBooks.

Hakuna

Operations Coordinator

- Responsible for over 80 patient accounts by regularly communicating with injured workers, physicians, insurance carriers, and testing facilities to ensure that diagnostic studies are approved and scheduled in a timely matter.•	Managed diagnostic and neurological testing for worker’s compensation patients, physicians, and testing facilities via company portal.•	Maintained incoming diagnostic and neurological referrals, approvals, and rejections from claims adjusters and reported to management on a daily basis.

Spreemo Health

Authorizations Specialist

- Built a national network of neurological specialist providers by researching and identifying prospective new physicians within my pre-determined sales funnel, which resulted in the attainment of 163% of my target goal.•	Prepared and disseminated marketing materials within my sales funnel by updating and maintaining each lead within the Zoho CRM software, company portal, and Excel.

Provider Partnerships Specialist

- Fulfilled and tracked orders by creating sales orders, invoices, processing orders, accounts receivables, and accounts payables by using QuickBooks.•	Generated new business by writing proposals, leading conversations with prospects, and closing deals in excess of $5,000. •	Maintained sales account documentation in Excel, the procurement database, sample inventory database, and price lists.•	Attained 100% vendor and customer satisfaction by addressing concerns via e-mail and phone calls.

FineStar Imaging

- Managed room service sales, stocked room inventory items, and reported these metrics on a monthly basis via Excel for management.•	Maintained the hotel's high quality standards by auditing the usage of Room Service items, attending to the Room Service station at all times, and consistently ensuring the cleanliness and safety standards of work areas.•	Upsold services to hotel guest by suggesting additional food items for their meals, which contributed to a 10% increase in sales for the Room Service department compared to prior year.•	Achieved prompt, efficient, and courteous customer service to hotel guests by taking telephone calls and preparing and delivering orders.

Thompson Hotels- Two Roads Hospitality

Room Service Attendant

- Designed individual training program for members.* Implemented new incentive program for members that challenged them to stay in healthy and in shape.* Facilitate on-site training sessions and informational workshops to educate members about staying in shape and workout techniques.

Town Sports International

Personal Trainer

- Trained new employees regarding store policies and procedures.•	Helped customers with questions regarding products, managed sales transactions at the register, ensured completion of the sales process, and provided excellent customer service. •	Maintained inventory, arranged products on the sales floor to adhere to the company’s standards of presentation.

Gary Chen