Gail Michel

Gail Michel is an accomplished eCommerce professional with a track record of spearheading and overseeing global initiatives to boost corporate profits and address intricate business challenges.

With over 15 years of experience, Gail excels in translating growth strategies into effective operational solutions that drive sales growth and enhance customer satisfaction.

She has a customer-centric approach and a proven ability to foster alignment across diverse functional teams to deliver on business objectives.

Gail's expertise in eCommerce spans various areas such as enhancing conversion rates, minimizing fraud incidences, and optimizing operational workflows on a global scale.

Her broad scope of responsibilities includes launching eCommerce divisions worldwide, spotting enhancement opportunities, driving product innovation, executing direct marketing campaigns, utilizing web analytics, managing budgets, forging online partnerships, and overseeing content management.

She is well-versed in platforms like GSI Commerce, Demandware, LivePerson, Coremetrics, Omniture, SAP, BI, ExactTarget, and Yesmail.

Gail's specialty areas encompass Order Management/Fulfillment, Customer Experience both online and offline, Drop-Ship Programs, Operational Enhancement, Problem Solving, Merchandising/Content, Supply Chain Management, Product Development, and Project Management.

Education-wise, Gail pursued a Bachelor of Science degree at Montclair State University, Associate degrees in Arts and Applied Science at Berkeley College, and further studies in Marketing and Business at Montclair State University.

In her professional journey, Gail has held key roles such as Chief Executive Officer and Founder at The Classic Pooch, Director Of Operations at Far Corner Inc., Social Media Brand Ambassador at Honey Stinger, Ecommerce Business Operations Manager at Barnes & Noble, Inc., Senior Manager of Ecommerce at Shiseido, Senior Analyst in Global Ecommerce Operations at Toys"R"Us, Ecommerce Operations and Customer Experience Manager at Panasonic, and Demand Planning Manager at Panasonic.