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Gabriela Sztorm
Social Customer Care Supervisor w Isobar Polska
Professional Background
Gabriela Sztorm is a dynamic professional who has demonstrated exceptional talent and dedication throughout her career in the fields of community moderation and social customer care. Currently serving as a Social Customer Care Supervisor at Isobar Polska, Gabriela plays a pivotal role in managing customer interactions on social media platforms, ensuring that customer queries are handled efficiently and effectively. Her wealth of experience spans multiple positions within Isobar Polska, where she progressed from Junior Moderator to Community Moderator, and then to Team Leader Community Moderator, showcasing her strong leadership skills and commitment to excellence in customer service.
In her roles at Isobar Polska, Gabriela has been instrumental in developing and implementing strategies that enhance customer engagement and satisfaction. Her approach to social customer care combines her training in the arts with her keen understanding of community dynamics, making her a valuable asset to any team focused on building strong online communities.
Education and Achievements
Gabriela's educational background is as impressive as her professional accomplishments. She began her academic journey studying as an Instruktor in the Kurs Kwalifikacyjny - Choreograf Tańca Nowoczesnego at the Wojewódzki Ośrodek Animacji Kultury in Białystok. This program not only honed her artistic skills in modern dance but also enhanced her ability to work collaboratively in creative environments, fostering strong communication and team-building skills that are essential in her current role.
Gabriela continued her education with a Master's degree in Animation of Culture with Art Therapy (Magister w Animacji kultury z Arteterapią) from the esteemed Uniwersytet w Białymstoku. This program focused on the intersection of cultural animation and therapeutic practices, allowing Gabriela to explore and promote the therapeutic benefits of artistic expression. This knowledge is particularly beneficial in her work in social customer care, where empathy and understanding are crucial in addressing customer needs and concerns.
Achievements
Throughout her career, Gabriela has garnered significant achievements that highlight her expertise in community management and customer interaction. As a Social Customer Care Supervisor, she has developed training programs for new moderators, emphasizing best practices in customer service and community engagement. Her leadership in these training initiatives has contributed to improved team performance and higher customer satisfaction metrics.
Additionally, Gabriela's contributions to Isobar Polska have positioned her as a thought leader in the realm of social customer care strategies, actively participating in discussions around best practices and innovative solutions to enhance customer experiences in the digital age. Her background in the arts enriches her perspective, enabling her to approach problems creatively and effectively.
Gabriela's educational achievements in the arts and cultural animation inform her work, creating a unique blend of skills that prioritize both creativity and customer-oriented service. Her passion for community building and her commitment to fostering positive relationships between brands and their customers make her a standout talent in her field.
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