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    Gabriela Villegas

    Head of Operations at Sykes Digital Services, México

    Gabriela González Villegas is a seasoned professional with a strong passion for technology-driven change, large-scale transformation, and future of work technologies.

    With a diverse background in leading international innovation projects across various industries like banking, retail, technology, publishing, BPO, telecom, airlines, eCommerce, and health globally, Gabriela has a wealth of experience in driving business growth and success.

    She holds a Diploma in Strategic Business Management from Instituto Tecnológico Autónomo de México, a Major in Information Systems from Fundación Universidad de las Américas Puebla, a Master's in Administration of Information Technologies from Fundación Universidad de las Américas, Puebla, A.C., and a Bachelor's degree in Computer Systems Engineering from Universidad del Pedregal. Additionally, she has also completed a Diploma in Strategic Sales Management from Tecnológico de Monterrey.

    Gabriela González Villegas has held key roles in various organizations, including being the Head of Operations Mexico at SYKES Digital Services, the former Aftersales Services Director LATAM at Grupo Planeta, the former Casa del Libro Digital Manager Mexico at Grupo Planeta, and the former Digital Technical Leader at UNO Internacional [Santillana México].